Support

Support

For macOS 14 or later · Apple silicon and Intel Macs

Need personal help? Email us with your macOS version, ScreenMini version, steps to reproduce the issue, and an error screenshot. Do not send recordings containing sensitive content.

Screen recording does not start

Open System Settings → Privacy & Security → Screen & System Audio Recording, allow ScreenMini, then quit the app completely and reopen it.

No microphone audio

Allow ScreenMini under Privacy & Security → Microphone. In ScreenMini settings, enable the microphone and select the intended device.

Region position or size is wrong

Select the region again. For a fixed size, use exact width and height or a common aspect ratio. On multiple displays, drag on the intended display.

Cannot find a recording

Check Save Location in ScreenMini settings or open the file from Recent Recordings. Removing history alone does not delete the video.

No system audio

Make sure System Audio is enabled on the main screen, then check its volume and mute settings. Protected content may block system capture.

Screenshot shortcut does not work

Check for conflicts with other apps, then record another shortcut containing ⌘ / ⌥ / ⌃ / ⇧.

Contact support

Please include “ScreenMini Support” in your subject line.

nin@pointyes.jp →

Operator

POINTYES CO., LTD.
3-2-2-502 Wajiro, Higashi-ku, Fukuoka, Japan